Frequently Asked Questions

Account Management

• How to modify my username or domain?
• You do not receive an account activation email!
• How to cancel / delete account?
• How many accounts can I have?
• How can I reload / cleanup my account?
• How can I check how much bandwidth I've used?
• How to transfer website from my current provider to your hosting?
• I get "Possible security problem detected!" error during login to the members' area
• How do I restore backups?
• How can I modify my client email or name?

Domain Names / DNS

• I have registered with my own domain, but it is not working
• How do I point my existing domain to your nameservers?
• Can I edit MX, CNAME, A records of my domain ?
• What are your nameservers?

File Upload Questions

• FTP login failed. What should I do?
• How do I upload files to my website?
• Where to upload my website files?
• What FTP software should I use?
• I don't know what is FTP. Do you have some File Manager?
• Where can I find my FTP information?
• Do you have any file size or file type limits?

General Questions

• My website is down! Please help.
• My domain was suspended for mass mail! Help!
• My account was cancelled for abuse! Why?
• SSL certificates, do you support SSL?
• Can I display my own ads on my website?
• Can I host mp3 files or movies here?
• Is file leeching allowed?
• Do you allow custom error pages?
• How do I install Guestbooks, Forums, Blogs
• Why your service is free?
• Why do I sometimes see a 'Server is busy' message?

MySQL Questions

• What is MySQL hostname?
• I get access denied errors when trying to connect to MySQL
• I cannot enter phpMyAdmin or database cannot be found there
• How can I connect to MySQL from my computer?

PHP Questions

• Do you support .htaccess? What should I know about it ?
• Can you set register_globals ON / OFF ?
• Do you support Zend or Ioncube
• My script is not working! I am getting PHP errors!
• Can you increase resource limits, enable some functions?
• PHP Errors: Warning: ini_set() has been disabled for security reasons
• PHP Errors: Why I get ".. unexpected T_STRING ..." error?
• PHP Errors: Fatal error: Unable to read X bytes in <..>

Website Building

• Search engine friendly (virtual) URLs not working!
• How to CHMOD (change permissions) of my files?
• How to make mod_rewrite rules working?
• My website shows "Internal Server Error"
• Why I cannot login to website builder?